Freshsales

Freshsales starts at $9/user/mo on the Growth plan, billed annually, with no minimum contract and no onboarding fee (None). There is no separate monthly base fee ($0), and contacts are uncapped (Unlimited) even on the entry tier. Pro runs about $39 and Enterprise about $59 per user monthly, which is where the heavier automation and AI insights live.

Yes, and it is a real plan rather than a trial: Yes (3 users, unlimited contacts). It covers contact management, Kanban pipelines, and the built-in phone, so a very small US team can run its whole sales process without paying. Marketing automation is not included on the free tier, so you move up to Growth when you want workflows rather than when a trial runs out.

Yes, phone integration is Yes and available on every plan, including the free tier. That sets Freshsales apart from most CRMs in this comparison, which need a third-party dialer before you can call and log calls directly from the CRM. Freshsales is one of only two platforms here (with Keap) to ship telephony in the box.

Freshsales' AI capability is Native (Freddy AI), covering lead scoring, suggested next actions, and email drafting on the paid tiers. Its MCP support is Native MCP (beta), an early but first-party way to connect AI agents directly to your sales data. Email marketing is Yes and marketing automation is Yes (Growth+).

Freshsales connects with 200+ apps through the Freshworks Marketplace, including Gmail, Outlook, Slack, and other Freshworks products such as Freshdesk. Its target market is SMB to Mid-Market, and support runs Business hours.

Freshsales holds a 4.5-star rating on Capterra from 621 reviews. Reviewers most often cite the built-in phone and the value at the entry price; the common criticism is that the most advanced AI and reporting sit on the higher Pro and Enterprise tiers.